Staff
Your rota, extra shifts, clocking and pay.
Getting started
What is Looper?
One app that turns every store in a franchise or multi-site network into one team.
Joining from an invitation
Open the link in your invitation email and set a password - your level and store are already set.
Joining with your employer code
Staff can sign themselves up with the code their employer gives them.
Signing in
Sign in with your email and password, or a one-time link sent by email.
Forgot your password
Reset it from the sign-in page with a link sent to your email.
Add Looper to your phone’s home screen
No app store needed - Looper installs from the browser and opens like an app.
Finding your way round
The menu, More, Alerts, the store and brand pickers, and switching hats.
Your account
Your account
Your name, contact details, password, personal details and tablet PIN.
Changing your password
Change it on Account; you need your current one.
Your emergency contact
Who to call if something happens at work - seen only by your stores’ managers and head office.
Alerts and notifications
Where Looper tells you things, and how you hear about them.
Terms and conditions
Why you’re sometimes asked to accept the terms, and where to read them.
Your data: download or erase it
Download everything Looper holds about you, or ask for your details to be erased.
Working shifts
Your passport
Your roles, skills, travel radius and rates - what decides which shifts reach you.
Setting your availability
Your weekly pattern, one-off days and time off.
Your rota: accepting shifts
When the week is published, accept your shifts - or say you can’t do one.
Rota shifts and extra shifts
The difference between your store’s regular shifts and shifts from the network.
Extra shifts matched to you
How shifts reach you, applying, and getting confirmed.
Offers and proposing a rate
When a store invites you to a shift: accept, decline or counter.
Withdrawing or standing down
Pulling out of a shift - and when it counts against you.
Running late or can’t make it
Tell the store straight away through the shift’s messages.
Why am I not seeing any shifts?
The usual reasons nothing is being matched to you, and the quickest fixes.
Ratings and reliability
How you’re rated, who sees it, and what affects your reliability.
Referring a friend
Share your code; when they complete their first shift, a bonus is due.
Clocking and the store tablet
Clocking in and out on your phone
From 30 minutes before a shift, Clock in appears on your dashboard.
The location check when clocking
Why your phone may ask for its location when you clock in or out.
Clocking in at the store tablet
Tap in your 6-digit PIN, then Clock in, breaks and Clock out.
Forgot your PIN, or someone knows it
Your PIN is always on Account; get a new one in one press.
Working but not on the rota
Start an unscheduled shift at the tablet, and your manager approves it.
Hours, pay and timesheets
Extra shifts and matching
Trades, messages and tasks
Swapping or giving away a shift
Trade a rota shift with teammates - nothing moves until a manager approves.
Messages: shift chat, direct and broadcasts
Three kinds of message, each on its own tab.
Tidying up your messages
Older conversations, archiving, and getting them back.
Your tasks
Ticking off the jobs set for you, and store tasks.
Store tasks
Jobs the store needs done, whoever does them - like opening and closing checks.
People and permissions
Plan and billing
Help and feedback
Still stuck?
Already using Looper? Sign in and ask your manager, or head office can tell us through Feedback.