Withdrawing or standing down
Pulling out of a shift - and when it counts against you.
- Before you are confirmed - withdraw your application from the shift page.
- After you are confirmed - use Stand down on the shift page, as long as the shift is at least 48 hours away.
- Inside 48 hours - you can’t drop it yourself. Message the store, and they can release you.
Cancelling with less than 24 hours’ notice counts against your reliability score. Turning shifts down, or ignoring matches, never does.
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