Working shifts

Your passport

Your roles, skills, travel radius and rates - what decides which shifts reach you.

Setting your availability

Your weekly pattern, one-off days and time off.

Your rota: accepting shifts

When the week is published, accept your shifts - or say you can’t do one.

Rota shifts and extra shifts

The difference between your store’s regular shifts and shifts from the network.

Extra shifts matched to you

How shifts reach you, applying, and getting confirmed.

Offers and proposing a rate

When a store invites you to a shift: accept, decline or counter.

Withdrawing or standing down

Pulling out of a shift - and when it counts against you.

Running late or can’t make it

Tell the store straight away through the shift’s messages.

Why am I not seeing any shifts?

The usual reasons nothing is being matched to you, and the quickest fixes.

Ratings and reliability

How you’re rated, who sees it, and what affects your reliability.

Referring a friend

Share your code; when they complete their first shift, a bonus is due.