Help centre
How can we help?
Answers for every part of Looper Crew - from your first sign-in to setting up a whole group.
Start with your role
Browse by topic
- Getting startedSigning up, joining your team, signing in and installing Looper on your phone.10 articles
- Your accountYour details, password, alerts, terms and your data.6 articles
- Working shiftsYour passport, availability, rota and the extra shifts matched to you.11 articles
- Clocking and the store tabletClocking in and out, breaks, PINs and setting up a tablet.7 articles
- Hours, pay and timesheetsConfirming hours, extra time, premiums and timesheets.6 articles
- Building the rotaDrafting, publishing, suggesting and covering the week.5 articles
- Extra shifts and matchingPosting shifts to the network, matching, offers and completion.7 articles
- Trades, messages and tasksShift trades, messages, broadcasts, tasks and the manager’s log.10 articles
- People and permissionsInviting, verifying, levels, finding staff and who sees what.5 articles
- Reports, sales and working timeThe Network page, sales against labour and working-time limits.3 articles
- Setup for head officeBrands, stores, roles and skills, levels, modules and every setting.12 articles
- Plan and billingYour free trial, payment, invoices and cancelling.5 articles
- Help and feedbackTelling us what to change, and getting more help.2 articles
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What is Looper?
One app that turns every store in a franchise or multi-site network into one team.
Sign your organisation up for a free trial
Set up your organisation in under a minute - 30 days free, no card needed.
Joining from an invitation
Open the link in your invitation email and set a password - your level and store are already set.
Why am I not seeing any shifts?
The usual reasons nothing is being matched to you, and the quickest fixes.
Clocking in and out on your phone
From 30 minutes before a shift, Clock in appears on your dashboard.
Building the rota
Draft the week person by person, then publish it to the team.
Posting an extra shift
Put a shift out to everyone in the network who fits.
Confirming hours after a shift
Both sides confirm what was worked; close enough and the shift completes.
Still stuck?
Already using Looper? Sign in and ask your manager, or head office can tell us through Feedback.